Each pub has its own distinct atmosphere and personality, influenced by the manager and the demographics of its clientele, ranging from the laid back traditional country pub ambience of the Telegraph, set amongst the almost rural environment of Putney Common, through to the youthful, urban, cosmopolitan energy of the Camden Eye in the epicentre of London’s nightlife and live music scene.
So before we started on the identity itself we worked with the management to identify what the group actually stood for and believed in. We helped them to define and articulate their unique brand purpose and ambition for the company which we documented in a manual and in digital format for their managers and staff teams.
We helped them to recognise what sets them apart from other pub groups and what common values the pubs within their own group share. We then used the outcome of that process to craft a new brand positioning strapline – Doing what good pubs should do – and a tone of voice and communications strategy to help the managers and staff to articulate that positioning.
We extended the same thought process to design a new graphic identity to represent that tone of voice visually. We applied the new identity across all corporate collateral including the group website, and designed a guidelines manual to help to instil the values and positioning within the staff and support team